Why haven't I received a confirmation email?
If you haven't received an email after you placed an order,that means the email you provided was mistyped. Please contact us for the necessary changes.
I ordered the wrong size, can I make a correction?
As long as the processing isn't done, meaning, you have not received a tracking number, then yes, we may exchange the size of the item ordered. This only applied to items that are not personalized/customized.
I received a notification that my item it's on its way but there haven't been any updates on the tracking link.
Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!
Can I cancel my order?
No, cancellations are allowed but we do accept exchanges. Please let us know as soon as possible so that we can arrange the changes. Note: We cannot make exchanges for personalized/custom items unless we are contacted within 24 hours after placing the order.
An 1 week and my order still doesn't arrive?
Make sure to read the description of the product you have ordered. All Personalized/Custom Jewelry products may take longer than the regular processing time.